Refund policy
At Rare Diamond Club, we take great pride in the quality and craftsmanship of every piece we offer. Your satisfaction is important to us, and we are committed to ensuring you feel confident in your purchase.
Return Eligibility
Eligible in-stock merchandise may be returned within 30 days of purchase or delivery, provided the item:
- Is in its original, unworn condition
- Has not been altered, resized, or modified
- Includes all original packaging, certificates, and accompanying documentation
- Is accompanied by the original proof of purchase
All returns are subject to inspection and approval before a refund is issued.
Non-Returnable Items
The following items are considered final sale and are not eligible for return or refund:
- Custom-designed or bespoke jewelry
- Personalized or engraved items
- Special orders
- Jewelry that has been resized or altered at the customer's request
- Gift cards
- Items marked as Final Sale
Refunds
Once your return has been received and inspected, approved refunds will be issued to the original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund.
Original shipping charges, expedited shipping fees, and handling charges are non-refundable unless the return is the result of our error.
Exchanges
If you wish to exchange an eligible item, our team will be happy to assist you. Exchanges are subject to product availability and must meet the same return eligibility requirements.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If your item arrives damaged or you receive an incorrect item, contact us within 48 hours of delivery so we can promptly resolve the issue.
Repairs & Warranty Service
If your jewelry requires repair due to normal wear or a manufacturing concern, please contact our team. We will inspect the piece and discuss available repair or warranty options.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on the part of Rare Diamond Club.
For your protection, we recommend using a fully insured and trackable shipping method. Rare Diamond Club is not responsible for returned packages that are lost or damaged during transit.
Questions?
If you have any questions regarding your purchase, return eligibility, or the return process, we invite you to contact our team. We are dedicated to providing an exceptional experience before, during, and after your purchase.