Have a question?
Frequently Asked Questions
Please see below for answers to common questions from customers
Do I need an appointment to visit Rare Diamond Club?
Appointments are recommended to ensure you receive dedicated, one-on-one service with one of our jewelry specialists. Walk-in guests are always welcome based on availability.
How does the bespoke design process work?
Our bespoke design experience begins with a private consultation where we discuss your vision, style, budget, and timeline. From there, we'll guide you through selecting diamonds, gemstones, and precious metals before creating a one-of-a-kind piece crafted exclusively for you.
How long does a custom jewelry project take?
Every bespoke creation is unique, but most custom pieces are completed within 2-4 weeks after the design has been finalized. We'll provide an estimated timeline during your consultation.
Can you redesign or repurpose heirloom jewelry?
Yes. We specialize in transforming heirloom jewelry into timeless new designs while preserving the sentimental value of your original piece. During your consultation, we'll discuss the possibilities for your jewelry and gemstones.
Do you offer jewelry repair services?
Yes. We provide expert jewelry repair services, including ring resizing, prong repair, stone tightening, chain and clasp repair, polishing, refinishing, and more. Our goal is to restore your jewelry with exceptional craftsmanship.
Can I bring my own diamond or gemstone for a custom piece?
Absolutely. If you have a diamond or gemstone you'd like to incorporate into a new design, our specialists can evaluate it and discuss the best options for creating a beautiful custom piece.
What types of diamonds do you offer?
We offer an exceptional selection of both natural and lab-grown diamonds, carefully chosen for their beauty, quality, and brilliance. Our experts will help you find the perfect diamond based on your preferences and budget. All of our diamonds are 100% conflict free.
Do you offer financing?
Financing options may be available for qualified purchases. Please contact our team or visit our showroom to learn more about current financing options.
How do I care for my fine jewelry?
We recommend having your jewelry professionally cleaned and inspected regularly to maintain its beauty and ensure gemstones remain secure. Proper care helps preserve your jewelry for years to come.
Do you offer private consultations?
Yes. We are pleased to offer private consultations for engagement rings, bespoke design, diamond education, and fine jewelry. This personalized experience allows us to focus entirely on your needs and provide expert guidance in a relaxed setting.